Terms of Service

Service Scope

VPNGH provides international routes for cross-border access and subscription management, with coverage in 90+ countries and 240+ routes. Windows / macOS / iOS / Android / Linux are supported. Get client software and subscription details through the user panel. Available routes and connection status are as shown in the client.

The subscription service provides network connectivity; it does not include accounts, memberships or content licenses for destination websites. Third-party services set their own regional policies, access requirements and content availability. Route coverage does not guarantee continuous access to every destination service.

Account and Subscription Rules

No email address is required; you can register with a username and password. Keep your login credentials, subscription details and payment records secure. If you notice an unusual login or a subscription leak, change your password promptly and report it through a support ticket. Do not post subscription details on public pages.

There is no limit on the number of devices connected at the same time, for devices owned or authorized by the account holder. This does not permit account sharing among multiple people. Reselling, renting or transferring subscriptions, or sharing account or subscription details for others to use, is prohibited.

Monthly subscription data resets each month on the activation date. If you upgrade partway through a billing period, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. Prices and data allowances are listed on the pricing page; check your selection before payment.

You may request a full refund for any reason within 30 days of your first payment. See the Refund Policy for request instructions and processing rules.

Acceptable Use

You must comply with the laws and regulations where you are located and those applicable to your use, as well as the rules of destination websites. You must not use the service for fraud, violations of others' privacy, distributing illegal content, intellectual property infringement or other unlawful activities.

Network attacks, malicious scanning, distributing malware, sending unsolicited messages and unauthorized access to others' systems are prohibited. Do not interfere with routes, clients or management systems through automated abuse or other means, or disrupt other users' normal use. You are responsible for the content you transmit and your use of the service.

Availability and Liability

Network connectivity depends on your local access environment, carrier routing, international links, device configuration and third-party service policies. Maintenance, faults or changes to external networks may cause interruptions, speed fluctuations or temporary unavailability of some routes. The service does not guarantee a fixed speed or uninterrupted availability.

If you encounter an issue, first check your local network and client settings, then submit a support ticket with your platform, route and error message. VPNGH will investigate based on the circumstances. These terms do not exclude liability that the service is required by law to bear. Liability for other losses will be determined based on the actual cause, each party's responsibility and applicable law.

Account Suspension and Termination

If you engage in unlawful use, resale or sharing, system attacks or other serious violations of these terms, VPNGH may suspend the relevant connection or account based on the risk and investigate the matter. Where necessary to prevent further risk or meet legal requirements, measures may be taken before notice is given.

If you disagree with the outcome, explain the circumstances and provide relevant records through a user panel support ticket. Account actions should be proportionate to the violation. Any handling of remaining subscriptions and fees will follow applicable policies and law; account termination does not automatically waive statutory rights.

Changes to These Terms and Contact

VPNGH may revise these terms when service requirements or laws change, and will update the text and last-updated month on this page. Changes affecting important user rights will be explained through a website announcement or notice in the user panel, including when they take effect. Revisions will not retroactively diminish rights already acquired under applicable law.

If you do not agree with a change, contact us through a support ticket before continuing to use the service to discuss how any unfulfilled subscription will be handled. See the Privacy Policy for information about personal data processing. If these terms conflict with mandatory provisions of applicable law, those provisions will prevail.